Case Manager (Hybrid)

Website Amoskeag Health

We are looking for a full time Case Manager for the Social Service Department at our Elm Street location!

Job Summary

The Case Manager provides comprehensive case management, crisis services, and care coordination to children, families and adults served by Amoskeag Health. The Case Manager works directly within the medical clinic as part of a multi-disciplinary team, providing ongoing case management services on-site, in the community, and in the home.



High School Diploma required. Bachelor’s Degree in Social Work or equivalent qualification preferred.


Two years’ experience in healthcare field. Must demonstrate knowledge of community resources and the ability to network.  Experience with low-income and multi-cultural populations necessary.
Computer Skills: Knowledge of Microsoft Office products and the technical acuity to learn and master other technology solutions, including an EMR.
Skills: Ability to work independently.
Bilingual ability in English and Spanish strongly preferred.

Compensation: The pay range for this position is $18.00/hour-$26.94/hour, depending upon experience.

Roles and Responsibilities:

-Responsible for completing initial social assessment with all families and individuals served by Amoskeag Health.
-Responsible for developing a care plan and patient-centered goals for individuals and families, addressing risk and protective factors. Prioritizing needs using a strength-based approach.
-Provides case management and care coordination as part of a multi-disciplinary team requiring effective and on-going communication and collaboration.
-Provides care coordination for clients by acting as a liaison between various members of the team and as an advocate for patients with other service providers in the community.
-Attends appropriate clinical and community partner meetings related to the needs of patients and families.
-Manages a caseload of patients assigned to the care of the Case Manager under the supervision of the Manager of Social Services.
-Support crisis services as needed in a primary care setting.
-Documents all activities in patients records according to guidelines on quality and timeliness. This includes the completion of updates, CHAP+ plans and associated billing documented in the EMR.
Attends administrative agency meetings and committee meetings as assigned.
-Helps manage the distribution of resources and resource materials to patients at Amoskeag Health.
-Attends seminars and educational programs necessary to gain knowledge and training in selected areas.
-Represents Amoskeag Health on selected community coalitions and at selected community meetings.
-Performs administrative duties as assigned and appropriate to the functioning of the department.

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