Customer Service Trainer

Website Bed Bath and Beyond

The customer service trainer focuses on developing and training our associates to provide each customer with a noticeably better shopping experience by approaching customers who are actively shopping in our store, greeting them and asking them qualifying questions in order to provide an answer that will allow them to purchase the ideal product. Our associates also ensure our store is always well presented, clean and organized and well stocked with merchandise. Previous customer service experience preferred.

DUTIES AND RESPONSIBILITIES:

Train and develop associates to interact with customers and build sales through excellent customer service
Exceed customer expectation by actively listening to their needs in order to provide amazing service in a timely manner at the point of sale.
Drive service through creating a selling culture among the staff
Partner with associates to quickly resolve customer issues
Train staff on product knowledge
Essential Requirements:
Ability to communicate with associates and customers.
Ability to teach and develop staff through product knowledge classes and leading by example. Ability to operate and use all equipment necessary to run a retail store.
Ability to climb ladders.
Ability to work varied hours/days as business dictates.

 

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