Customer Support Engineer

Website Calm Water Business Partner, LLC

We are seeking a Customer Support Engineer to serve as the Company’s product expert and main point of contact to solve the more detailed issues for its high-tech customers, located near Nashua, NH.

Responsible for staying current with all Company equipment and features (electronics and software). Efficiently and professionally address all customer issues, including:  test, evaluate and troubleshoot electronics; software and application support. Resolve issues either independently or with assistance from other departments, as needed. Review, analyze, and modify systems including imaging, testing, debugging and installing to support proprietary application software and equipment. Maintain the CRM service database, document problems and provide customer feedback where needed to improve the product line.

Must have outstanding communication, customer relations/service, technical support, electro-mechanical troubleshooting, research, time management, computer (CRM software and MS Office) and problem-solving skills. Experience with software and connectivity, Wi-Fi, Bluetooth. Able to read schematics, wiring diagrams, assembly drawings and blueprints.

Bachelors’ degree in Electrical or Electronic Technology, IT or Software and a minimum of three years of related technical support experience is required. Experience in a high-tech hardware or software environment is preferred.

Competitive salary and benefits package. Local candidates only. No relocation. Must be authorized to work for any employer in the United States without sponsorship, now and in the future.

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