This Collector role collects on all delinquent consumer loans, credit cards, and residential mortgages.

The essential requirements for this position include, but are not limited to:

Provides friendly and professional customer service to all members and Credit Union employees alike.
Contacts delinquent accounts by phone, email, and mail; takes appropriate action to bring current by using payment arrangements, account follow ups, and assigning accounts for further action.
Maintains current notes and follow ups utilizing collections software.
Maximize the recovery efforts for credit union assets from charged-off loans.
Collects adhering to both credit union policy and all current collection regulations.
Qualifications:

Experience:

·         Collections experience required.

·         Banking experience preferred.

·         Bankruptcy knowledge desired.

·         Basic understanding of loan documents desired.

·         Bilingual in Spanish is desired.

Education:

·         A high school education or GED

Skills:

·         Strong telephone skills.

·         Strong attention to detail.

·         Ability to work independently.

·         Time management skills.

·         Knowledge of collections rules and regulations.